"7 Ways to Navigate Online Property Management Reviews," Buildium
March 10, 2016
In an article published on March 8, 2016, Joseph C. Sullivan provides guidance to individuals navigating online property management reviews. The article outlines seven steps to enhance positive reviews and downplay negative reviews. Mr. Sullivan offers his opinion on poor reviews, stating, “engage in a respectful, polite dialogue explaining that your company takes complaints seriously and that you will take their feedback into consideration–but don’t promise to fix things.” Furthermore, he emphasizes to only involve an attorney “if you think a single review will affect your building’s bottom line or someone’s reputation.” Please view the full Buildium article online.